This guide explains how Care Plan task credits are used, including standard tasks, urgent requests, off-hours work, and separately billed items. It is designed to help you understand what is included and how credits are calculated.
🔢 What Is a Task Credit?
A task credit represents up to 30 minutes of work by our team. Most routine website updates are designed to fit within this time frame.
Each task in the Care Plan has a base credit value, depending on the type of work required. Simple updates usually cost 1 credit, while more complex tasks require more.
✅ Standard Task Credits
For most Care Plan work:
- We charge the base credits listed in the task breakdown
- Credits are deducted only when work is completed
- If a task takes longer than expected, we will inform you before proceeding
⏰ Urgent Requests (Urgent 5×)
If you request a task to be completed within 24 hours, it is treated as an urgent request.
In this case:
- The task is prioritised immediately
- Work may occur outside normal business hours
- The base credits are multiplied by 5×
Example:
A 1-credit task completed urgently will use 5 credits.
📅 Weekend & Public Holiday Work (Off Hours 3×)
If work is requested during weekends or public holidays, it is treated as off-hours work.
In this case:
- The base credits are multiplied by 3×
Example:
A 2-credit task completed on a weekend will use 6 credits.
General Website Maintenance
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Price Updates | Updating product prices in the system | 1 credit | Up to 20 products |
| Product Image Uploads | Uploading and setting up product images | 1 credit | Up to 10 images |
| Product Description Updates | Updating product descriptions | 1 credit | Up to 10 products |
| New Product Addition | Adding new products to the catalog (with proper image size provided) | 1 credit | Up to 5 products |
| Homepage Banner Update | Updating a banner on the homepage without editing | 1 credit | 3 banners |
| Homepage Banner Edit | Editing a banner before uploading | 1 credit | 1 banner |
| Category Page Update | Updating or creating new category pages | 1 credit | 1 page |
| Carousel/Slider Update | Updating images or links in carousels/sliders without editing | 1 credit | Multiple items |
| SEO Updates (Meta tags, Alt text) | Updating SEO-related fields | 1 credit | Up to 20 products |
| Stock Level Updates | Updating stock levels for products | 1 credit | Up to 30 products |
| Creating Landing Pages | Designing and setting up new landing pages | 10 credits | 1 page |
| Coupon Code Setup | Creating and managing coupon codes | 1 credit | Up to 5 codes |
| Setting Up Product Variants | Adding variants like size or color to products | 1 credit | Up to 5 variants |
| Updating Shipping Information | Changing shipping details and policies | 1 credit | Up to 3 updates |
| Editing Contact/FAQ Pages | Updating information on contact or FAQ pages | 1 credit | 1 page |
| Newsletter Signup Integration | Adding or updating newsletter signup forms | 1 credit | 1 integration |
| Bug Fixes and Troubleshooting | Resolving technical issues on the site | 1-5 credits | Depending on complexity |
| Content Migration | Moving product content from one platform to another | 2 credits | Up to 20 products |
| User Account Management | Creating or updating user accounts for customers | 1 credit | Up to 5 accounts |
| Homepage Content Update | Updating text and images on the homepage | 1 credit | Up to 2 sections |
| Product Categorization | Creating or updating product categories | 1 credit | Up to 5 categories |
| Order Management | Updating or managing customer orders | 1 credit | Edit up to 10 orders |
| FAQ Updates | Adding or updating FAQ entries | 1 credit | Up to 5 entries |
| Blog Post Addition | Adding new blog posts to the website | 1 credit | Up to 3 posts |
| Promotion and Sale Updates | Setting up or updating promotions and sales | 1 credit | 1 promotion/sale |
| Payment Gateway Integration | Adding or updating payment gateway options | 2 credits | 1 integration |
| Return Policy Update | Updating the return policy page | 1 credit | 1 page |
| Terms and Conditions Update | Updating the terms and conditions page | 1 credit | 1 page |
| Privacy Policy Update | Updating the privacy policy page | 1 credit | 1 page |
Web Maintenance Package
Includes:
- Page, photo, and content updates without affecting design or core functionality.
- Covers 1x changes per month (limited to 30 minutes per change).
- Remaining credits do not carry forward.
- Update requests via email & Asana/Trello only.
- Access to WebHero customer success via WhatsApp group chat.
- Includes website core coding and security updates.
Excludes:
- Additional licenses for software required for LMS.
- Major design overhauls or complete redesigns.
- SEO services or digital marketing efforts.
- Hosting fees or domain registration costs.
2. Server Support
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Server Monitoring | Regular monitoring of server performance and uptime | 0 credits | Ongoing |
| Server Maintenance | Routine maintenance tasks like updates and patches | 0 credits | 1 maintenance session |
| Database Backup | Backing up website database | 0 credits | 1 backup |
| Database Optimization | Optimizing database for performance improvements | 0 credits | Depending on complexity |
| Server Configuration Changes | Updating server settings or configurations | 0 credits | 1 change |
| Security Enhancements | Implementing security measures and patches | 0 credits | 1 task |
| SSL Certificate Installation | Installing or renewing SSL certificates | 0 credits | 1 certificate |
| Performance Tuning | Enhancing server performance (e.g., load balancing) | 0 credits | 1 task |
| Troubleshooting Server Issues | Diagnosing and fixing server-related problems | 0 credits | Depending on complexity |
| Email Server Configuration | Setting up or updating email server settings | 0 credits | 1 configuration |
| Backup Restoration | Restoring website from a backup | 0 credits | 1 restoration |
Note
- Unlimited Support: Server-related support is not counted against credits and is provided as part of the hosting service with WebHero.
3. E-Commerce Website Care Plan
Task List and Credit Allocation
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Price Updates | Updating product prices in the system | 1 credit | Up to 30 products |
| Product Image Uploads | Uploading and setting up product images | 1 credit | Up to 20 images |
| Product Description Updates | Updating product descriptions | 1 credit | Up to 20 products |
| New Product Addition | Adding new products to the catalog (with proper image size provided) | 1 credit | Up to 10 products |
| Homepage Banner Update | Updating a banner on the homepage without editing | 1 credit | 5 banners |
| Homepage Banner Edit | Editing a banner before uploading | 1 credit | 1 banner |
| Category Page Update | Updating or creating new category pages | 1 credit | 1 page |
| Carousel/Slider Update | Updating images or links in carousels/sliders without editing | 1 credit | Multiple items |
| SEO Updates (Meta tags, Alt text) | Updating SEO-related fields | 1 credit | Up to 30 products |
| Stock Level Updates | Updating stock levels for products | 1 credit | Up to 50 products |
| Creating Landing Pages | Designing and setting up new landing pages | 10 credits | 1 page |
| Coupon Code Setup | Creating and managing coupon codes | 1 credit | Up to 10 codes |
| Setting Up Product Variants | Adding variants like size or color to products | 1 credit | Up to 10 variants |
| Updating Shipping Information | Changing shipping details and policies | 1 credit | Up to 5 updates |
| Editing Contact/FAQ Pages | Updating information on contact or FAQ pages | 1 credit | 1 page |
| Newsletter Signup Integration | Adding or updating newsletter signup forms | 1 credit | 1 integration |
| Bug Fixes and Troubleshooting | Resolving technical issues on the site | 1-5 credits | Depending on complexity |
| Content Migration | Moving product content from one platform to another | 2 credits | Up to 30 products |
| User Account Management | Creating or updating user accounts for customers | 1 credit | Up to 10 accounts |
| Homepage Content Update | Updating text and images on the homepage | 1 credit | Up to 3 sections |
| Product Categorization | Creating or updating product categories | 1 credit | Up to 10 categories |
| Order Management | Updating or managing customer orders | 1 credit | Edit up to 20 orders |
| FAQ Updates | Adding or updating FAQ entries | 1 credit | Up to 10 entries |
| Blog Post Addition | Adding new blog posts to the website | 1 credit | Up to 5 posts |
| Promotion and Sale Updates | Setting up or updating promotions and sales | 1 credit | 1 promotion/sale |
| Payment Gateway Integration | Adding or updating payment gateway options | 2 credits | 1 integration |
| Return Policy Update | Updating the return policy page | 1 credit | 1 page |
| Terms and Conditions Update | Updating the terms and conditions page | 1 credit | 1 page |
| Privacy Policy Update | Updating the privacy policy page | 1 credit | 1 page |
Notes:
- Complex Tasks: Tasks requiring more than 30 minutes or additional editing will be billed higher as specified.
- Bug Fixes: Credits for bug fixes and troubleshooting vary from 1 to 5 credits based on complexity.
4. LMS (Learning Management System) Updates
| Task Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|
| Course Creation | 1 credit | Create 1 course (including title and category) |
| Content Upload (Lessons/Modules) | 1 credit | Upload and format up to 5 lessons or modules |
| Quiz Creation | 1 credit | Create up to 5 quizzes with questions and options |
| Question Bank Updates | 1 credit | Add or update up to 10 questions |
| User Enrollment Management | 1 credit | Enroll up to 10 users into courses |
| Certificate Customization | 1 credit | Customize and set up 1 certificate template |
| Reporting Setup | 1 credit | Set up basic reporting for 1 course |
| Course Page Updates | 1 credit | Update information for 1 course page |
| Media Upload (Video/Audio) | 1 credit | Upload and link up to 3 media files |
| Access Control Setup | 1 credit | Set up role-based access for 1 user group |
| System Settings Adjustments | 1 credit | Update basic LMS settings (e.g., enrollment methods) |
| Bug Fixes and Troubleshooting | 1-3 credits | Depending on complexity |
| Content Migration to LMS | 2 credits | Migrate up to 10 lessons/modules from another platform |
| LMS Theme Customization | 2 credits | Basic customization of LMS theme (colors, logos) |
| Course Bundling | 1 credit | Set up or update 1 course bundle |
| Subscription Plan Setup | 2 credits | Configure 1 subscription plan with pricing tiers |
| Email Notifications Setup | 1 credit | Customize email templates for notifications (up to 3 templates) |