General Website Maintenance
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Price Updates | Updating product prices in the system | 1 credit | Up to 20 products |
| Product Image Uploads | Uploading and setting up product images | 1 credit | Up to 10 images |
| Product Description Updates | Updating product descriptions | 1 credit | Up to 10 products |
| New Product Addition | Adding new products to the catalog (with proper image size provided) | 1 credit | Up to 5 products |
| Homepage Banner Update | Updating a banner on the homepage without editing | 1 credit | 3 banners |
| Homepage Banner Edit | Editing a banner before uploading | 1 credit | 1 banner |
| Category Page Update | Updating or creating new category pages | 1 credit | 1 page |
| Carousel/Slider Update | Updating images or links in carousels/sliders without editing | 1 credit | Multiple items |
| SEO Updates (Meta tags, Alt text) | Updating SEO-related fields | 1 credit | Up to 20 products |
| Stock Level Updates | Updating stock levels for products | 1 credit | Up to 30 products |
| Creating Landing Pages | Designing and setting up new landing pages | 10 credits | 1 page |
| Coupon Code Setup | Creating and managing coupon codes | 1 credit | Up to 5 codes |
| Setting Up Product Variants | Adding variants like size or color to products | 1 credit | Up to 5 variants |
| Updating Shipping Information | Changing shipping details and policies | 1 credit | Up to 3 updates |
| Editing Contact/FAQ Pages | Updating information on contact or FAQ pages | 1 credit | 1 page |
| Newsletter Signup Integration | Adding or updating newsletter signup forms | 1 credit | 1 integration |
| Bug Fixes and Troubleshooting | Resolving technical issues on the site | 1-5 credits | Depending on complexity |
| Content Migration | Moving product content from one platform to another | 2 credits | Up to 20 products |
| User Account Management | Creating or updating user accounts for customers | 1 credit | Up to 5 accounts |
| Homepage Content Update | Updating text and images on the homepage | 1 credit | Up to 2 sections |
| Product Categorization | Creating or updating product categories | 1 credit | Up to 5 categories |
| Order Management | Updating or managing customer orders | 1 credit | Edit up to 10 orders |
| FAQ Updates | Adding or updating FAQ entries | 1 credit | Up to 5 entries |
| Blog Post Addition | Adding new blog posts to the website | 1 credit | Up to 3 posts |
| Promotion and Sale Updates | Setting up or updating promotions and sales | 1 credit | 1 promotion/sale |
| Payment Gateway Integration | Adding or updating payment gateway options | 2 credits | 1 integration |
| Return Policy Update | Updating the return policy page | 1 credit | 1 page |
| Terms and Conditions Update | Updating the terms and conditions page | 1 credit | 1 page |
| Privacy Policy Update | Updating the privacy policy page | 1 credit | 1 page |
Web Maintenance Package
Includes:
- Page, photo, and content updates without affecting design or core functionality.
- Covers 1x changes per month (limited to 30 minutes per change).
- Remaining credits do not carry forward.
- Update requests via email & Asana/Trello only.
- Access to WebHero customer success via WhatsApp group chat.
- Includes website core coding and security updates.
Excludes:
- Additional licenses for software required for LMS.
- Major design overhauls or complete redesigns.
- SEO services or digital marketing efforts.
- Hosting fees or domain registration costs.
2. Server Support
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Server Monitoring | Regular monitoring of server performance and uptime | 0 credits | Ongoing |
| Server Maintenance | Routine maintenance tasks like updates and patches | 0 credits | 1 maintenance session |
| Database Backup | Backing up website database | 0 credits | 1 backup |
| Database Optimization | Optimizing database for performance improvements | 0 credits | Depending on complexity |
| Server Configuration Changes | Updating server settings or configurations | 0 credits | 1 change |
| Security Enhancements | Implementing security measures and patches | 0 credits | 1 task |
| SSL Certificate Installation | Installing or renewing SSL certificates | 0 credits | 1 certificate |
| Performance Tuning | Enhancing server performance (e.g., load balancing) | 0 credits | 1 task |
| Troubleshooting Server Issues | Diagnosing and fixing server-related problems | 0 credits | Depending on complexity |
| Email Server Configuration | Setting up or updating email server settings | 0 credits | 1 configuration |
| Backup Restoration | Restoring website from a backup | 0 credits | 1 restoration |
Note
- Unlimited Support: Server-related support is not counted against credits and is provided as part of the hosting service with WebHero.
3. E-Commerce Website Care Plan
Task List and Credit Allocation
| Task | Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|---|
| Price Updates | Updating product prices in the system | 1 credit | Up to 30 products |
| Product Image Uploads | Uploading and setting up product images | 1 credit | Up to 20 images |
| Product Description Updates | Updating product descriptions | 1 credit | Up to 20 products |
| New Product Addition | Adding new products to the catalog (with proper image size provided) | 1 credit | Up to 10 products |
| Homepage Banner Update | Updating a banner on the homepage without editing | 1 credit | 5 banners |
| Homepage Banner Edit | Editing a banner before uploading | 1 credit | 1 banner |
| Category Page Update | Updating or creating new category pages | 1 credit | 1 page |
| Carousel/Slider Update | Updating images or links in carousels/sliders without editing | 1 credit | Multiple items |
| SEO Updates (Meta tags, Alt text) | Updating SEO-related fields | 1 credit | Up to 30 products |
| Stock Level Updates | Updating stock levels for products | 1 credit | Up to 50 products |
| Creating Landing Pages | Designing and setting up new landing pages | 10 credits | 1 page |
| Coupon Code Setup | Creating and managing coupon codes | 1 credit | Up to 10 codes |
| Setting Up Product Variants | Adding variants like size or color to products | 1 credit | Up to 10 variants |
| Updating Shipping Information | Changing shipping details and policies | 1 credit | Up to 5 updates |
| Editing Contact/FAQ Pages | Updating information on contact or FAQ pages | 1 credit | 1 page |
| Newsletter Signup Integration | Adding or updating newsletter signup forms | 1 credit | 1 integration |
| Bug Fixes and Troubleshooting | Resolving technical issues on the site | 1-5 credits | Depending on complexity |
| Content Migration | Moving product content from one platform to another | 2 credits | Up to 30 products |
| User Account Management | Creating or updating user accounts for customers | 1 credit | Up to 10 accounts |
| Homepage Content Update | Updating text and images on the homepage | 1 credit | Up to 3 sections |
| Product Categorization | Creating or updating product categories | 1 credit | Up to 10 categories |
| Order Management | Updating or managing customer orders | 1 credit | Edit up to 20 orders |
| FAQ Updates | Adding or updating FAQ entries | 1 credit | Up to 10 entries |
| Blog Post Addition | Adding new blog posts to the website | 1 credit | Up to 5 posts |
| Promotion and Sale Updates | Setting up or updating promotions and sales | 1 credit | 1 promotion/sale |
| Payment Gateway Integration | Adding or updating payment gateway options | 2 credits | 1 integration |
| Return Policy Update | Updating the return policy page | 1 credit | 1 page |
| Terms and Conditions Update | Updating the terms and conditions page | 1 credit | 1 page |
| Privacy Policy Update | Updating the privacy policy page | 1 credit | 1 page |
Notes:
- Complex Tasks: Tasks requiring more than 30 minutes or additional editing will be billed higher as specified.
- Bug Fixes: Credits for bug fixes and troubleshooting vary from 1 to 5 credits based on complexity.
4. LMS (Learning Management System) Updates
| Task Description | Credits Needed | Estimated Changes per 30 Minutes |
|---|---|---|
| Course Creation | 1 credit | Create 1 course (including title and category) |
| Content Upload (Lessons/Modules) | 1 credit | Upload and format up to 5 lessons or modules |
| Quiz Creation | 1 credit | Create up to 5 quizzes with questions and options |
| Question Bank Updates | 1 credit | Add or update up to 10 questions |
| User Enrollment Management | 1 credit | Enroll up to 10 users into courses |
| Certificate Customization | 1 credit | Customize and set up 1 certificate template |
| Reporting Setup | 1 credit | Set up basic reporting for 1 course |
| Course Page Updates | 1 credit | Update information for 1 course page |
| Media Upload (Video/Audio) | 1 credit | Upload and link up to 3 media files |
| Access Control Setup | 1 credit | Set up role-based access for 1 user group |
| System Settings Adjustments | 1 credit | Update basic LMS settings (e.g., enrollment methods) |
| Bug Fixes and Troubleshooting | 1-3 credits | Depending on complexity |
| Content Migration to LMS | 2 credits | Migrate up to 10 lessons/modules from another platform |
| LMS Theme Customization | 2 credits | Basic customization of LMS theme (colors, logos) |
| Course Bundling | 1 credit | Set up or update 1 course bundle |
| Subscription Plan Setup | 2 credits | Configure 1 subscription plan with pricing tiers |
| Email Notifications Setup | 1 credit | Customize email templates for notifications (up to 3 templates) |